In this video, I'm going to show you how
you can troubleshoot Nova AI app. So, if
you're experiencing any problem with
your app, maybe your app can't open or
it keeps on stopping or it is too slow,
then let me show you how you can fix
this once and for all. If you find this
video helpful, I'll kindly request that
you support me by liking the video and
also by subscribing to my channel. All
right, there are quite a number of steps
you can take for you to be able to do
this. In the first method, we're going
to access the app information page. To
do this, go to settings and then from
settings, scroll down and look for the
option called apps. Now, under apps, tap
on manage apps or all apps depending on
your phone. For my case, I'm on Android
smartphone. So, from the list, go ahead
and look for your app. And you can see
my app is here. Alternatively, you can
search for your app using the search
function here. So, if I open my app, you
can see I'm on the app information page.
And this is where we shall begin our
troubleshooting. However, if you can't
access this app info page, then let me
show you a shortcut method to get here.
For that, just go back and look for your
app. And once you have found your app,
long press on it, and you'll see app
info here. Tap on it and it will take
you to the same app information page. At
this point, we want to clear the app
data and especially the cache data. So,
if I go to storage here, you can see
this app has quite a number of cache
data. Now, one of the reason why your
app is malfunctioning is because of
accumulation of cache data. When you
talk of cache data, you're talking of
small files that your app normally
stores to enhance user experience. The
problem is accumulation of this might
cause your app to malfunction. So, go
ahead and tap on clear data here and
then clear cache and okay. And you can
see the cache data has been wiped. Now,
restart your smartphone and then try
opening your app to see if the problem
has gone away. However, if you're still
experiencing any challenge, go ahead and
come back to this page and this time
around go ahead and clear all data and
okay and this should have solved your
problem. However, should you still
experience any challenge then it means
your app might contain bugs for that. Go
ahead and look for any latest version of
your app and this you do through Google
Play Store or App Store if you are on
iPhone. Then look for any update if it
is available and update it to the latest
version to fix any bugs. So by using any
of these three methods, you should be
able to fix your app and get it up and
running. If you have any other question,
kindly let me know in the comment
section. Otherwise, thanks for watching
and let's meet in the next video.