Telecom's companies could lose over two and a half billion pounds globally over the next five years
as businesses turn to messaging apps like WhatsApp as their main means of communication in the workplace
Hi, I'm Jess Jones and I'm the tech and media reporter for CTAM
Today I'm going to tell you why only your granny is still using SMS and how that's affecting
bigger businesses. Until Wi-Fi messaging services arrived, the main form of communication was SMS or short messaging service
Unlike texting, Wi-Fi messaging doesn't require a phone number. and offers end-to-end encryption, which provides better security
Business Wi-Fi messaging traffic is expected to increase over the next five years
especially as SMS becomes increasingly fraudulent and expensive. Kester Mann, a telecoms yst, told Citi-A.M
That the ship has largely sailed for SMS. Other than some minor use cases in Enterprise
it is now a market dominated mainly by online messaging apps like WhatsApp
which is the third most used app in the workplace, behind only Microsoft Teams and Zoom
Additionally, a new report by Juniper, a telecoms research firm, predicts an increase in business messaging traffic to reach 375 billion messages in 2028, up from 100 billion in 2023
We at City AM would like to know, what's your go-to way of communicating in the workplace
Let us know in the comments below