One of the primary benefits of owning a Chromebook is the fact that you get regular updates directly
from Google and it doesn't matter who makes your Chromebook, you get the same version
of Chrome OS as everybody else, assuming your device is still getting regular updates
The problem with that is, as we've gotten on in years with Chrome OS, there are more
and more manufacturers making more and more different models of Chromebooks. And though we're all on the same version of Chrome OS, it gets harder and harder to make
sure that that single version of the operating system comes out and doesn't have bugs that
affect one or two devices. And when that happens, there needs to be a way that you can go back and fix the problem
for a temporary measure while Google works out whatever it is that's affecting your particular Chromebook
So we want to step you through the process of actually reverting your Chromebook back to an older version of the operating system in the event that you've updated and you're
having some issues. Okay, so this process is relatively simple. You're going to go into your Chromebook settings, and then the quickest way to get to your PowerWash
is just to search it. If you search PowerWash, you'll see it pop up right here
Click your reset button. It's going to ask you if that's what you want to do. If that is what you want to do, because what we're going to do first is actually get this
thing completely factory reset. And then once it is factory reset, we're going to do a key combo at that screen that's
going to actually allow it to then revert. So we've got to kind of clean it out first
So this is the first time you're going to see the PowerWash screen. If we try to do this shift control alt R here, it doesn't do anything
So you actually have to be back to factory settings before we can actually do the revert
So you're going to go ahead and do the full PowerWash. It's going to end up looking exactly like it did when you took it out of the box
You'll see PowerWash in progress. This takes no more than just a few seconds
Okay, now that it's come back up, if you see it looks just like when you got your phone
book out of the box. We have PowerWash. This thing is back to factory settings
Now resist the temptation to click let's go and sign in because we really haven't done
anything to fix the issues just yet. So what you're going to need to do from here is hit control shift alt, so these three keys
in the bottom and R. You're going to see the PowerWash screen come up again
It's the same screen that you saw before. If we click PowerWash here, we're not going to accomplish anything new
That's the same thing. So hit control shift alt R again and now we're going to choose PowerWash and revert
This is what we want to do because this is going to cause it to go back to the older
version of Chrome OS. And as you hit that, it does confirm that you want to return to a previous version
Hit continue and it's going to take just a few seconds and it will boot back up and be
in the older version of Chrome OS. And as you can see it is doing this, PowerWash in progress
The same message we saw when we were PowerWashing before. It is PowerWashing but it's PowerWashing and reverting back
Alright and now we are back up. Now you are free to go ahead and log in and get your stuff synced back up and use this
device as you normally would until Google issues an update. Again, we don't know exactly how long this reversion state will last on this Chromebook
but from what we can tell, it lasts for a little while. So hopefully it's going to last long enough that you don't have to worry about not restarting
your Chromebook. But what I would highly recommend is just keeping an eye on your notifications, keeping
an eye on your settings, looking at your about screen and your settings to see what version
of Chrome OS you're on and to see if an update has come through
And if it's come through and you haven't heard anything about a fix to your problem, I just
wouldn't take that update which means you can't restart your Chromebook. Make sure it stays on the charger and you're not powering it off or else you're going to
have to kind of go through this process again. But guys, this is a temporary fix for issues as they crop up with Chromebooks and new updates
This is not a permanent fix. This is just something hopefully to get you through and get you through to the point where
Google has fixed the problem in the correct way so you can take the update and move on
with your life. But hopefully this helps. If it did, give us a thumbs up, go down there and hit the subscribe button
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