We purchased a new truck
We discovered drugs underneath the carpet and the carpet pad of the driver's side of the truck
And we are so scared to drive this truck because we believe there are more drugs in this truck
My name is Sarah, and on December 26th of 2021, our lives kind of turned upside down
We purchased a new truck. Roughly a month before, we were doing some work to the truck
And while doing so, we discovered drugs underneath the carpet and the carpet pad of the driver's side of the truck
This is a 2018 truck, so it was not brand new. It was used
Immediately, we pulled a Ziploc baggie out, and within it, there were four more little baggies
My husband has been in recovery for 15 years and has been in active sobriety sense
So this was something that was a major trigger for him. And since the 26th of December he has been struggling This has turned our lives upside down as far as financially
This is a work truck, and it pulls a big trailer that we have all of our tools in as we own a remodeling company
And we are so scared to drive this truck because we believe there are more drugs in this truck
Northside Ford in San Antonio, Texas. It's actually probably the fifth or six vehicle we've purchased from that location
In the past 20 years, I mean, we've owned nothing but Ford's
We have probably spent half a million dollars on Ford vehicles. So I tried calling Northside Ford dealership and asking basically for the, the man
or whoever may be in charge of something, some sort of complaints
And I was just getting the run around. Oh, he's not in or, oh, he will call you back
What is this regarding? I never once got a single call back I never once got in touch with anybody whatsoever other than the receptionist
So what I had done is I got online and I sent an email exactly what I had posted in the review to
the Ford corporate. No acknowledgement, no response. I hand wrote a five-page letter and
I certified mailed. I actually wrote five of them. I certified mailed them to Ford corporate and also
four of the local news stations. And I did that really just to get the word out because this is
this is devastating to us. And I know that we're not the only ones out there that this would be
devastating too. And the most important thing is that we do have a 15 year old child who just got his
driver's permit who has been learning to drive on this vehicle. Well as of right now my hope is that Ford will receive this complaint and it will get to the right person And I not really sure what we can do from here but I would like someone to offer some
sort of solution. I would like to maybe somehow if we're able to trade this truck in for a brand new one
or something, it would be really, really nice. We don't mind possibly paying a little bit more
but something needs to be done because we do own a business
This truck is our biggest tool. What I like to call a Home Depot on wheels
we own a home remodeling company. It pulls a giant tool trailer
We are so scared to drive this truck that we can't even pull this trailer
The only way, I mean, we'd have to completely demolish the vehicle to get to any place
where we might be able to see if there's any more drugs in this vehicle
I would like Ford to offer us a new truck, and I will never, ever, ever consider a used vehicle again, ever