In this video, I'm going to show you how
you can troubleshoot your Adop Express
app. So, if you've been receiving a lot
of challenges with your app, maybe your
app is too slow or your app keeps on
crashing or it can't open at all, then
let me show you how you can put an end
to this and then get your app running
without any problem. If you found this
video helpful, I'll kindly request that
you support me by liking the video and
also by subscribing to my channel. All
right, let's get into it. Now there are
quite a number of steps you can take for
you to be able to solve this problem. In
the first method we'll need to go ahead
and access the app information page. And
to do this we are going to access the
app settings page. So I'll go back and
then look for settings. And then from
here go ahead and look for the option
called apps. From apps you should get to
this page. Look for this option called
manage apps or all apps. So if you tap
on it this will go ahead and list all
your apps that you have on your
smartphone. So for this tutorial I'm
using a Redmi smartphone. However, this
process should be more or less the same
on any other Android smartphone. From
the list, look for your app and you can
see mine is here. Go ahead and tap on
it. Alternatively, you can just search
for your app using the search function
on top here. So once you open your app
now, you'll be able to see app info page
is here. And this is where we shall do
our first troubleshooting. However, if
you can't access this page, maybe it is
too complex for you, then let me show
you a shortcut method you can use to get
here. For that, just go back and then
look for your app. And once you find
your app, just go ahead and long press
on it and select the second option, app
info. If you tap on it, it will again
take you to the same app information
page. Now, under this, we want to clear
the app data and more specially cache
data. So if I go to storage here, you
can see we have quite a number of cache
files. Now when you talk of cache data,
we're talking of small files that your
app normally stores to enhance user
experience. The problem is accumulation
of these files might cause your app to
malfunction. So to solve this, go ahead
and tap on clear data and then clear
cache and then okay. Now don't worry,
this will not erase any information or
any activity that you are performing on
this app. From here, restart your
smartphone and then open it to see if
your problem has been solved. In most
cases, this should be able to solve all
your challenges. However, if you still
experience any problem, then you might
want to go ahead and proceed further to
clear all data by clicking on clear all
data here. Then that will go ahead and
clear all data. Now, you can see user
data is zero and cache data is zero. Now
at this point you'll have to go ahead
and login a fresh and then this should
have solved your problem. However,
should you still experience any other
challenge then you might want to go
ahead and solve this problem using the
third and the last method and that is to
access this app either through Google
Play Store or App Store to find out if
we have any update and then update it to
the latest version. To do that just go
and click on play store and then search
for your app. Then go ahead and check if
we have an update. You'll see here. Then
update it to the latest version. And now
this should be able to solve any problem
that you had. You can start now using
your app without any issue. So if you
have any other question, kindly let me
know in the comment section. Otherwise,
if this video is helpful, please like it
and also subscribe to my channel. Thanks
for watching and let's meet in the next
video.