hi I'm Michelle with learning English at
be Global and today I'm going to
introduce to you a few simple telephone
phrasal verbs to help you feel
comfortable when making an English
telephone call take a
look the first phrase that I want to
introduce to you is the phrase hold on
this phrase means that the person wants
you to wait a moment because to hold on
means to wait so if you're calling and
asking for someone in particular the
person might say hold on please that
means just wait a
moment the next phrase I want to
introduce you to is the phrase put
through to put you through to someone in
a different department
or to put you through to a manager this
means to Simply connect you from one
person to another person at a different
desk or a different office or a
different branch if someone can connect
the phone calls they put you through to
that person or that
department get through get through to
get through to someone means to connect
connect with them how many times have
you made a telephone call and gotten the
busy BM tone that means that you were
not able to get through you were not
able to connect your call to that
person hang
on hang
on hang on is very similar to hold on it
also means to wait a moment stay on the
line don't hang up just hang
on cut
off to be cut off means to be
disconnected from the telephone call so
if you're making a
call and while you're waiting or holding
on you lose the call you have been cut
off so I might make the uh following
sentence I might say I was trying to
call and speak to a manager but I was
cut off after five minutes of being put
on
hold hang up to hang up the phone means
to disconnect the call
so if you are using an old style phone
you would hang it up
and disconnect it if you're using a
mobile phone or a newer phone you have a
button that you press in the call and
that is called hanging up past tense
would be hung up he hung up on me or why
did you hang up on
me call
back call back means to place the call
again to call someone or try to call
someone one more time so if I'm making a
phone call and I'm asking to speak to
someone who is not available the person
on the other line might tell me to
please call back in 10
minutes or I might have to call back
again if I forgot to tell my friend some
important news I will call
back last one speak
up if someone cannot hear you or if you
can cannot hear the person on the other
end of the conversation you may use the
phrase speak up and this simply means to
raise your voice or for them to raise
their voice so that you can hear them so
if they're speaking too softly you would
use the phrase can you please speak
up okay now that I've introduced you to
some useful telephone phrases and verbs
I'm going to go ahead and help you to
practice by doing an example telephone
call and using some of these phrases in
that call so come take a look with me
and let's practice what you've
learned in a few minutes you will see
some videos that use the phrasal verbs
that were introduced to you today but
first let's review
let's take a look at the phrases to use
when making a phone call we'll review
those words that you were introduced to
Now call back to call back is to call
someone
again cut off to be cut off is to be
disconnected from the
call
get through to get through is to
successfully reach the person on the
phone who you're trying to
contact hold on to hold on is to wait
for a few
minutes hang up to hang up is to end the
call
put through to be put through is to be
connected by
telephone hang on to hang on is to wait
for a few
minutes speak up to speak up is to talk
louder oh hi
can you please hang on a second I'm
making a phone call I really hope that I
can get through this time I've been
trying to get through for about 20
minutes now this is the third time that
I've called
back oh it's ringing good
good yes hello I'd like to speak to one
of your managers
please I I'm sorry could you speak up I
can't hear you
yes that's better thank
you okay sure I'll hold
on they put me on
hold yes hi I was calling
hello
hello I got cut
off oh I guess I'll have to hang up and
call
back now let's take take a look at a
two-way conversation where a man is
calling a department store in order to
get some information about a
product try to notice where the phrasal
verbs that you've learned today appear
in the
conversation thank you for calling
Newman's department store how may I help
you hi may I speak to someone in your
electronics Department
please yes please hold on a moment I'll
put you through to the electronics
department thank
you electronics department this is Sue
how may I help
you hi do you have any of the new
iPhones in
stock I'm sorry sir but I can't hear you
can you speak up a
bit sure I said do you have any of the
new iPhones in
stock hang on a minute I'll check to see
if we
do okay thank
you hello sir I just checked on that for
you
and hello hello oh I've been cut off I
guess I'll have to hang up and call back
again if the person on the other end of
the phone call wants me to wait a moment
what does he ask me to
do does he ask me to hang up does he ask
me to speak up does he ask me to hang on
or does he ask me to hold
on well if you answered either hang
on or hold on then you are correct
because both of these can be used in
this
situation if I can't hear the person on
the other end of the phone call what do
I ask them to
do do I ask them to put me
through do I ask them to speak speak
up do I ask them to cut me off or do I
ask them to hold
on well if you chose speak up then
you're
correct what is it called when I have
been disconnected from a phone
call have I been put
through have I been asked to speak
up have I been cut
off have I been put on
hold if you answered to be cut off then
you got it
right if you received a busy signal what
weren't you able to
do were you not able to be put
through were you not able to speak up
were you not able to get through or were
you not able to hang
up you weren't able to get through
because the phone was busy so you'll
have to try
again if the person that I am trying to
reach is not available what should I do
should I call back later should I speak
up
should I hold on and
wait or was I cut
off I should try to call back later
maybe they will be available
then if the person that I'm trying to
reach Works in a specific Department
what should I ask the operator to
do should I ask the operator to hang on
should I ask the operator to speak
up should I ask the operator to get
through or should I ask the operator to
put me through to that
department well if you chose number four
you're absolutely
correct when I finish my conversation
what should I
do should I hang
on should I speak up
should I get through or should I hang
up when a conversation's ending there's
no reason to wait anymore simply say
goodbye and hang up the
phone now let's take another quick
quiz because practice makes perfect I'm
going to read some sentences to you and
I want you to choose the correct answer
to fill in the blank before I give you
the answer are you ready let's get
started number one please blank as soon
as you get my
message your choices are cut off hang up
put you through call me back call up
hold on get through or pick it up if you
chose call me back then you're
absolutely
correct please call me back as soon as
you get my
message number two it's okay to blank on
the telemarketers selling products over
the
phone your choices are cut off hang up
put you through call me back call up
hold on get through
pick it
up if you
chose hang
up then you are correct it's okay to
hang up on the telemarketer selling
products over the
phone number three can I talk to Dr
Schwarz please blank one moment I'll
blank choices are cut off hang up put
you through call me back call up hold on
get through pick it up if you chose hold
on good for
you second part cut off hang up put you
through call me back call up hold on get
through or pick it
up put you through is the correct
answer can I talk to Dr Schwarz please
hold hold on one moment I'll put you
through number four the phone is ringing
can you
please cut off hang up put you through
call me back call up hold on get through
or pick it up pick it up this is a
phrase that I did not introduce to you
today but the phrase pick it up means to
answer the phone call
the phone is ringing can you please pick
it
up number five we were blank during our
phone
conversation because we had a bad
line your choices are cut off hang up
put you through call me back call
up hold on get through or pick it
up if you chose
cut
off then that is correct we were cut off
during our phone
conversation because we had a bad
line that means that our conversation
was
disconnected number six so many people
call the radio station when they have a
contest that it's hard
to cut off hang up put you through call
me back call up hold on get through or
pick it up the correct Choice here is to
get through so many people call the
radio station when they have a contest
that it's hard to get through that means
it's hard to connect to the people at
the radio station because they have so
many people calling that their line is
probably
busy I hope you've enjoyed the quizzes
today and I hope you did good at them so
if you did
congratulations if not keep practicing
and you will soon be able to make the
right choices at the right
time thanks for watching if you like
this video please don't forget to
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comments below I'll see you next time
[Music]
byebye