Hello everyone, welcome back to another episode of Business Application Show
So here we talk about the business applications and power platforms. So from the last couple of sessions, we are talking about the customer service and in
the last session, we started discussing about the co-pilot and we are going to continue
about discussing the co-pilot and today we will discuss the co-pilot for the customer service
So if you are new today, you can watch all of our earlier sessions in C Sharp TV
So all the sessions are available there. So here is the high level agenda that we are going to talk about
So we will start with the basic introductions and then we'll see that what are the applications
where you can find that co-pilot feature and we will discuss about that co-pilot for the
customer service, how customer service agent can leverage the co-pilot features and what
are the different options that they can enable co-pilot for their admin level, like at that
environment level and then on that customer service app, what are the features you can
go ahead and apply them and then we will have a quick overview of those features and finally
we will be having the demo on that. So before jumping into the main topics, let's have a quick introduction about ourselves
Myself Mahinder and I have with me Venkate, who is my co-pilot
So we both are Microsoft MVPs and we have been working with Dynamics CRM and Dynamics
365 for more than 10 years now and we both are also C Sharp partner MVPs as well
So here, so let's jump into our topics. So, what is co-pilot
So in a very simple term, so this is another chatbot, but this feature is basically introduced
from Microsoft and initially they introduced this feature on the bins. So it's basically a chatbot where you can write your question in a natural language
So if you want to ask some questions, you can write it there and based on your usage
or your bin, it also suggests you that what could be, you want to do, like for example
you can see here we have a couple of options and it also suggests you based on your usage
based on your search history, it also suggests you that these are the things that you have
used in the past and if you want to go ahead and you want to do a search in the same kind
of topic or you want to write a new topic here. So as I said, initially this was introduced for the bins, but later on with the popularity
of this, Microsoft has released this for the most of all the applications that is there
for the business application or for the personal uses like Office 365 and everything
So all the applications now have the co-pilot. So currently there are limited languages that are supported here, but they are working on
that and they are increasing the number of languages where you can write your co-pilot
you can use the co-pilot and you can write your question using a natural language
So that's that high level idea of the co-pilot. As I said that co-pilot now is this Microsoft is basically associating to every application
So in a high level terms, we can say that there are three categories
First one is that for the individual, which basically where you can use the co-pilot on
let's say, for example, you are using Bing or you are using your personal computer in
the personal computer. If it's like your window is updated, you will see a co-pilot icon next to that, you know
start button. Okay