WEBVTT

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Hey hi everyone, this is admin from admin
365 and today we are going to talk about

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the issue where we don't see a dial pad
in MS Teams. So for us to have a dial pad

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in MS Teams we basically require a
set of licenses to be assigned to that

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particular account. So the licenses which
we require are basically the basic MS

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Teams license assigned to an account and
additionally you will need phone system

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license plus either of domestic calling plans or international calling plans.
Once you have these three licenses assigned to account you should be able

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to see a dial pad in MS Teams but
sometimes what happens is even though

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you have these licenses assigned to a
particular account you will still not

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see the dial pad. So in this case even
if you go ahead and toggle the licenses

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to this account and wish for it to
provision on the account itself it does

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not provision it. So basically there is
one parameter which is responsible for

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provisioning of the dial pad and the
calling features in MS Teams for a certain

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account. So if you have three licenses
which I mentioned so basically the

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command which we will use in order to
toggle the enterprise voice enable

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parameter is here. So this is basically
a set CS user command which works on

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Teams and Skype. It is pretty simple
you can see it here itself set CS user

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hyphen identity and then followed by the
email address of the user account who is

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facing the issue with provisioning of
the dial pad and then enterprise voice

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enable. So it would be true once you
assign the three licenses it gets turned

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on already once we assign the license to
it. So as it is turned on we will turn it

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off. So the command is similar we will
just have to change the $true to $false

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So the first command which we will run
is this one followed by this one. So and

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these command which you see here these
are the command basically used to

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connect to Skype for Business or Teams
admin center itself. So let me just show

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you how to do it. So we'll open
PowerShell and run it as an administrator

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Give the required permissions and here it
is. So we'll copy each one of them one by

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one. So it was already installed on my
computer so we don't see much of an

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action there after running the first
command. And this is the second command

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which should ask for the credentials and
then you can enter the credentials here

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Followed by the password. Once
done you can run this command

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You can run this command. And
then let's run the last command

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Here it is. And it will start to connect and
it is now connected to Teams admin center. So

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we will just run this command. We'll replace
it with the email address of the user

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So run the command as you can see in
this following manner. The first command

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should be ending with $false and the
second one should be ending with $true

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This will basically toggle that parameter
and will restart the provisioning process

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and soon after 30 minutes or 40 minutes
from now after running the command you

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should be able to see the Teams
dialpad option in MS Teams calling tab

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Do let me know guys how it goes for you.
If you have any doubt or question please

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drop it in the comment section and I
will reply to it as well. And please do

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subscribe to this channel as well.
Till then you have a nice day. Bye